The Lakes (Colchester Hospital)

The Lakes (Colchester Hospital) 2023-03-01 Person 5 5 0

My First night after surgery was spent on Wivenhoe Ward. I found the night staff on this ward not too pleasant as when I asked for a hot drink at 4am because my mouth and throat were a little sore and I was unable to drink cold drinks, when I asked I was reminded that I had been given a hot drink at midnight. I asked again at just gone 4am I was told ''its not the staff nurses job to make a hot drink and there are other patients, i was only asking for a hot drink i wasn't asking for a bed bath or any help it was just a hot drink and at that time of the morning there weren't many patients awake. It made me feel teary to say the least. I was thankful to be moved to Mersea Elective Care Ward the following day, the staff were so different, very caring with lovely bedside manners. I was looked after by a health care assistant called Mark, unfortunately i cannot remember the the other staff names but they were all pleasant and approachable even though all their patients were awake most of the night. A little staff training on Wivenhoe ward wouldn't go a miss as not once did the night staff ask myself or any of the other ladies on the 4 bed ward that i was on if we were OK or needed anything . The ward itself was very clean but it could be quite boring for long term patients as there was no bed TV for hire.

The Lakes (Colchester Hospital) 2023-01-09 Person 3 5 0

The healthcare assistants and occupational therapists were attentive and caring. They reassured me when I was upset, distressed with my care plan or incidents.

Communication between nurses was poor, and their management of the rules on the ward were inconsistent. One to one support was difficult to get and felt more like an inconvenience which didn’t help with opening up about issues I was having. I was supposed to be on level 3 observations during mealtimes and for an hour after and more often than not, this did not happen due to lack of staff or the allocations had just not been made. I was also discharged with the reassurance that I was going to receive check-ins from the ward, care coordinator and will be under the care of the ED team and community MH team. I have not received contact from anyone since my discharge. This is causing me a lot of distress due to the uncertainty and lack of care plan

The Lakes (Colchester Hospital) 2022-11-16 Person 5 5 0

The staff were always helpful and patients were given the opportunity to voice and complaints they had.

The Lakes (Colchester Hospital) 2022-11-16 Person 4 5 0

All the staff were always there to answer your needs.

The Lakes (Colchester Hospital) 2022-09-07 Person 5 5 0

1) The exercise and relaxation sessions were very helpful. 2) the informal gatherings in the garden. 3) The friendliness of the staff generally. 4) The one to one meetings with the psychiatrist.

Nothing.

The Lakes (Colchester Hospital) 2022-08-31 Person 2 5 0

Inconsistency. Staff levels too low.

Dump all agency staff.

The Lakes (Colchester Hospital) 2022-08-31 Person 5 5 0

They took good care of me.

The Lakes (Colchester Hospital) 2022-08-20 Person 4 5 0

I felt involved and invited to comment to staff about the service.

No comments to make.

The Lakes (Colchester Hospital) 2022-08-18 Person 5 5 0

The support and treatment I received by everyone at the Henneagiz ward as first class.A credit to everyone who looked after me. All of them a credit to the NHS.

I would have liked to be able to charge my short pe in my room. A USB port with a short cable connection.

The Lakes (Colchester Hospital) 2022-08-06 Person 5 5 0